When will my order ship?

We usually process and ship orders within 1-3 business days. During peak season or over holidays, processing times may be longer.

What countries do you ship to?

Absolutely, we can ship all over the world.
The United States, Canada is our main customer, besides of these country, we have the customers from the United Kingdom,Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden, etc.

Shipping Rates & Delivery Estimates

Economic Free Shipping Transit Time : 10 - 20 business days 

Standard Shipping Transit Time : 7 - 14 business days - Standard Shipping charges are $4.99 

Charges will be displayed at checkout.
UK 7-14 Business Days
EU 12-18 Business Days
US 7-14 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate

We also provide Priority Insured Shipping method, Include Tracking number and Insurance for if your product is lost / damaged. The shipping charges are $8.99. the shipping times around 7-10 Business Days.

Delivery delays can occasionally occur.
*We do not guarantee shipping times. Please consult the corresponding logistics company for the specific time limit.

What do I do if my order says it’s arrived but I don’t have it?

Check if your shipping address on your order is correct. Then, check with your neighbors to see if they received it by mistake. If it’s not with your neighbors, wait a day or two to see if it was marked as delivered early. If it’s still not there, email us at support@barberknight.com. While we are not held liable for lost or stolen packages after they have left our fulfillment center, we will do our best to help track down the package.

Can I make changes to my order after its been placed?

Sorry! You will not be able to make changes to your order after it’s been placed. Please reach out if you have any issues. 

Custom / Duty fees / Remittance fee

Customs fees and Sale tax are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages. *We highly encourage customers to register an account with us to keep track of their order.
We accept payments in U.S. dollars. If you are making payments in other currencies, the bank may charge a remittance conversion fee. Please consult your bank.

Cancelling an order

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please do drop us an email at support@barberknight.com as soon as possible if you’d like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:
Certain items may be on back order
Weight restrictions for regular shipping imposed by the post office

Damages

If you receive damaged merchandise, please take a picture and email us the picture at support@barberknight.com right away. We will only replace damaged goods within 24 hours of a ‘Delivered’ status. learn more Return & Refund Policy.

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well being of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

Barber Knight accept 30 day return policy. No restock fees!
Just fill out the form and submit a return request.

We will email you back within 1 to 2 business days with a return authorization number and a free pre-paid return label. The return instructions will be included with your return label email.

* Due to increased demand and Covid-19 required work guidelines we ask you to please be patient with our return processing dept. *

Please note:

Defective merchandises are subject to refund within 30 days after delivery, these defective problems are including but not limited to stains, zipper malfunction, ripped or torn.
The size data of each garment on the website is measured according to the actual size of the product. Please check the size chart carefully to choose the right products. We will not accept any complaint and compensation for size error caused by personal reasons.

If because of personal reasons that I don’t like it, We accept size changing service.

Please note the following product return requirements:

Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging,
accessories and embellishments fully intact;
Gift cards,formal dress, jewelry, swimwear, underwear and bodysuits merchandise may not be returned.

Exchanges (if applicable)

We only free replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Barberknight.com to get operation process and return address.

Return Shipping Cost (if applicable)

We sent the wrong order or item(s), you received any broken items 

Barberknight is responsible for return postage fees, and replacement fees

You chose the wrong product due to changed mind, personal taste, etc.

Customer is responsible for return postage fees, and replacement postage fees.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Barberknight.com

Please do not ship the product to the manufacturer.
Please contact us via email support@Barberknight.com for detailed return and refund procedures, or contact us via the form on the page, and please provide the order number and contact person and other details.